TREATMENTS IN THE * PRICING STUCTURE ($2 PSF ONCE OVER MINIMUM CHARGE):

ENZYME IS REQUIRED FOR ANY URINE/FECES/VOMIT, HUMAN OR ANIMAL. (UNSURE IF THERE IS URINE IN YOUR RUG? IT SHOWS UP WITH A BLACKLIGHT.

IF IT'S PRESENT, IT NEEDS TO BE TREATED TO BE ABLE TO CLEAN THE RUG.) NOTE THAT DEODORIZING IS NOT GOING TO ACTUALLY TREAT URINE, JUST THE ODOR
PRE-SPOTTING FOR SOILING. STAINS ARE DIFFERENT THAN SPOTS. STAINING IS OFTEN PERMANENT. WE CANNOT GUARANTEE REMOVAL OF SPOTS EVEN WITH EXTRA TREATMENT. MORE DETAILS ON THIS TREATMENT AT BOTTOM OF PAGE.
MOTH-X TO KILL LIVE MOTH ACTIVITY/LARVAE. RUGS WITH LIVE ACTIVITY NEED TO COME IN BAGGED /WRAPPED /TARPED.
REPEL A ZINC BASED MOTH REPELLENT THAT SOURS THE TASTE OF WOOL TO MOTH LARVAE. WEARS OFF IN TIME. USEFUL WHEN STORING RUGS LONG TERM.
EXTRA BEATING FOR PARTICULARLY DIRTY RUGS / SAND.
DYE LOCK CAN BE USED FOR COLORS THAT ARE NOT CURRENTLY FAST TO WATER AND WOULD BLEED.

for SEVERE urine contamination, additional charges will apply. Cleaner will determine what is severe and advise us before continuing work on that piece.
Working on any spotting/staining that may have resulted from the elimination is an additional charge if you'd like us to work on that.
There are no guarantees that the staining/spotting will be removed though and we have no idea without attempting.

TREATMENTS IN THE ** PRICING STUCTURE ($3 PSF ONCE OVER MINIMUM CHARGE):

DEODORIZING FOR ODOR (GREAT FOR DOG ODORS, CIGARETTE SMELLS, STORED RUGS THAT ARE MUSTY ETC)

RESTORE FOR MOLD/MILDEW. ALSO FOR RUGS IN A "WATER SITUATION" (burst pipe, flooded basement, toilet leaking, a/c unit leaking,
christmas tree stand leaking etc). YOUR INSURANCE MAY COVER THIS EXPENSE.
(If your rug comes to us wet, our cleaner does have a Drying charge as they cannot process the rug that way. Drying cost TBD on a case by case basis.)
PRESERVE STAIN RESIST APPLIED AFTER CLEANING. WEARS OFF IN TIME.
BLOCKING TO STRAIGHTEN "CROOKED RUGS" OR CURLED RUGS. (NO GUARANTEE IT WILL FIX THE ISSUES AND IS NOT A PERMANENT FIX)
MOTH EGG VACUUM REMOVAL FOR SEVERE EGG INFESTATIONS. MOTH-X WILL ALSO BE NEEDED AS PART OF THE MOTH PROTOCOL AND IS NOT INCLUDED; IT IS A SEPERATE CHARGE.

HAND-WASH BOTH SIDES: (KILIM, FLATWEAVE, BRAID)
If you have flipped a two sided rug over and used both sides as the face, you may want both sides to receive special attention when being cleaned.
Reference the "HAND-WASH BOTH SIDES/FLOKATI OR SHEEPSKIN" column for pricing.
If not, we will decide together which side should get the attention to cleaning and tag it accordingly and basic hand-wash pricing will apply to the one side.
See note below for exceptions:
*SPECIAL NOTE ABOUT KILIMS, FLATWEAVES AND BRAIDS*
If you have a kilim, flatweave or braid that requires a TREATMENT, due to their construction, BOTH sides must be attended to; washing one side is no longer an option, even if one side never saw foot traffic.
The treatment also needs to be applied to EACH side rather than one, so those costs are now doubled.

For example, a 5x8 braided rug would run $145 if just getting a basic wash on one side.
That same rug, with one * treatment (ie. enzyme, live moth or moth repel) goes to $390.
If a ** treatment were needed (ie. restore for mildew), it goes to $470.

An 8x10 braided rug would run $288 if just getting a basic wash on one side.
That same rug, with one * treatment (ie. enzyme, live moth or moth repel) goes to $780.
If a ** treatment were needed (ie. restore for mildew), it goes to $940.
We understand that in the cases where treatments are required, the cost to clean and treat may be more than you paid for the rug and it's not economically feasible to proceed.

FLOKATI / SHEEPSKIN:

Due to their construction, flokati (thick, shag like rugs) and any animal hide rugs like sheepskin need special handling and are priced accordingly.


SILK / DELICATES / SPONGE WASH:
Rugs that are 50% or more Silk, Viscose (aka Art Silk) or Mercerized Cotton.
Rugs that are known bleeders and any kind of Navajo rug also falls into this special handling wash.
Rugs that are considered "delicate" - which can include old hand hooked rugs, needlepoints, tapestry, fiber art wall hangings etc.
We understand that in the case of a viscose or mercerized cotton rug, the cost to clean it may be more than you paid for the rug and it's not economically feasible to proceed.


ADDITIONAL INFORMATION ON PRE-SPOTTING:

If you have spotting on your rug, often the typical wash will not remove them and they need to be specifically addressed and treated prior to cleaning, similar to pre-treating a spot on a garment before laundering it. If the marks are water based, we have had good success in removing them. If wine based, we have also had good success in removing the marks, even with red wine. If the origin is unknown, oil based, from rust or has been there for some time, we can attempt to remove it with the pre-spotting treatment, but the success rate is not as high. The quality of the rug (fibers and type of dye) will also determine what spots can and can't be well removed. The rule of thumb is that "Spots can be treated and usually removed, but Stains are permanent".

If discoloration is due to pet urine, those are usually stains and not spots. In rug making, many (synthetic) dyes used are acetic. Urine, as it dries, become alkaline. This sudden change, from acetic to alkaline, creates a burning effect of the dye that causes your rug/carpet to yellow, or brown. A urine stain is not a spot like spilled soda, but rather a chemical reaction in the dye and is often a permanent reaction.
Pet food vomit is often permanent staining as well due to the dye colorants used in the food.

Coffee and Tea are also known dyestuffs as they are used to naturally dye fabric etc. Spills of coffee and tea are often (permanent) stains, not spots. The faster you can treat spills of this nature at home with blotting up the liquid, the better. We have seen people who had berry bushes near their entry and the berries were getting tracked into the house. Again, berries can be used as a natural dye and will probably be stains and not spots. Our cleaner is very well educated in spot and stain removal and has a number of products at their disposal to treat accordingly, but they are not miracle workers. There is a certain threshold of aggression that they will comfortably use when treating spots; too much and they run the risk of permanently changing the fibers and marring the rug further. If you would like them to be aggressive with spot removal from the start, you will need to approve that in writing. Spot and/or Stain removal is not guaranteed, even with the pre-spot treatment. However, every reasonable effort will be made to remove spots without damaging the fibers.

MISCELLANEOUS:

Please note the minimum charge for wash ($45) applies to rugs 12 Square Feet or under (ie: 2 x 3, 2'6 x 4, 3 x 4, 2 x 6).
The minimum charge for treatments ($30 or $45 depending on selection) applies to rugs that are up to 15 Square Feet.
Fringes are included in the overall square footage measurements of a rug as they are also detailed in the wash process.

We can wash all types of rugs: new, antique, hooked, flat-weaves, braided, tufted, machine-made, hand-knotted as well as all types of fibers: wool, cotton and synthetics.
We can wash silk or rugs that are bleeders as well, but the costs are much higher (see SPONGE WASH).
Please note, the entire rug must be washed - it cannot be "spot cleaned" or odor / urine / vomit removed in soiled / specific areas only.

For rugs involved where there was a fire, we have treatments as well as appraisers that can help. Please give us a call, 603-225-5512.

Regularly washing certain types of rugs, specifically Hand or Gun-Tufted, or Hand or Gun-Hooked rugs - will shorten the lifespan of those rugs, rather than extend it. These types of rugs are easily identified by a glued cotton backing. They have a rather short lifespan anyhow, typically only 5 to 10 years. The yarn is secured into the mesh it was gunned into with latex. Latex deteriorates in time naturally anyway (often smells like sulfur, sometimes just turns into a very fine powder) and it is not water friendly. We cannot fully immerse gun-made rugs for that reason. We will get your rug clean, get urine out etc. but with these types of rugs, having them washed often 'just because' is not recommended. {Regular washing of hand-knotted rugs however, does extend the life of the rug and is recommended.}

We are sometimes able to offer pick up / delivery of rugs if you cannot bring them to us, but time slots for this service are limited.
The fee is $0.50 mile in each direction outside of Concord. If you are 30 miles from the store and want both pick up and delivery of your rug(s), cost will be $60.
If you are 60 miles from the store and want both pick up and delivery of your rug(s), cost will be $120.
Gerry does the pick ups and delivery. He is one person and is not a furniture mover.
Please have furniture removed from your rug(s) BEFORE your appointment so they are ready to be measured, inspected if you have repairs or areas to discuss, and rolled up for transport.
When it's time for delivery, if you want the rug laid down, all furniture needs to be removed and cleared from the rug area BEFORE your appointment. Putting furniture back in place is your responsibility. Please clean the bare floor BEFORE your appointment if that is something you wanted to do.

If furniture is not removed from the rug at the time of pick up, or cleared from the area upon delivery, and needs to be handled by Gerry, a $25 Minimum surcharge per room will be added.


Read about the process for both Wash and Treatments, which also includes Wash Schedule information.