Full immersion hand-wash Oriental Rugs NH 603-225-5512

We take our responsibilities seriously when it comes to taking care of your investment. In addition to regular vacuuming, you will prolonge the life of your rug by performing regular maintenance as you would do for your vehicle. We recommend our full immersion hand-wash every 3 to 5 years, depending on the amount of traffic the rug gets. In addition, your rug should be rotated periodically to even out any wear patterns to the rug or the fringe. At Little River, your rugs will be meticulously hand-washed, satisfaction guaranteed. Odor removal (especially helpful when dog oils or urine are in the rug), a non-toxic mothproof treatment and scotch-guard applications are also available at the time of the wash.

We offer free local (Concord) pick-up & delivery, and can wash all types of rugs: new, antique, hooked, flat-weaves, braided, tufted, machine-made, hand-knotted as well as all types of fibers: wool, cotton and synthetics. We can wash silk or rugs that are bleeders as well, but the costs are higher. Please note, the entire rug must be washed - it cannot be "spot cleaned" or odor removed in stained / specific areas only. You may call and schedule an appointment for pick-up at 225-5512; outside of Concord we charge $0.25 per mile, each direction, to cover our fuel expense. Please kindly note that your rug(s) should be readily available at the time of pick up - meaning rolled or folded and ready to go into the van. If you need to keep it layed out to show us areas for repair or stain removal, that's fine. If you have an unusually large or heavy/thick rug, please advise that when you call so a hand-cart can be brought. If you have live moth activity, please advise that so it can be bagged and not contaminate other pieces. Please also note we are a small shop - there is only one person coming to pick up the rug and not a team of movers; he does not move furniture or tv's, he does not bring rugs up or down the stairs.

Wash Schedule
Rugs are cleaned over a period that lasts approximately 3 weeks. If your rug comes to us the day or week we're picking up clean rugs/dropping off dirty rugs, you may be without your rug for nearly 6 weeks, so please use this schedule as a guideline of when we expect to make our next trip.

To make the next wash cycle, please bring in or arrange for pickup by:
Thursday, end of day (5 PM), February 16th.
{No appointment is needed; we're here Tu - Sa: 10 - 5; we have a bus stop in front of the shop for QUICK drop offs and pick-ups}

Process
Our Full Immersion Hand-wash process is comprised of many steps. It starts with 'Dusting and Beating.' The rug is first turned upside down on a screen and beaten from the back to remove all dry dirt, dust, and debris. The rug is then turned face up to vacuum whatever has lodged at the tips of the pile. If the rug is a delicate antique or is in compromised condition, it will be secured firmly between two pieces of screen to prevent further loss of pile. Your rug will be cleaner of loose dirt and sand than it has ever been. Rugs are dusted until no more debris is ejected - often an taking hour or more!

To make certain colors in the rug are fast, a 24 hour test for dye run is performed. If colors have the potential to run, the washing process is adjusted so that dye transfer will not occur. When washing obviously damaged or unstable ends, there is particular care given to these areas. Only after stabilizing fragile areas does the the actual full immersion hand-wash occur. The rug is immersed in water in a wash tub where it is agitated (or hand-brushed in the case of delicate antique rugs) using a natural soap. Both sides of the rug are agitated, working soap deep into the rug's fibers. A neutral, mild, pure solution which does not remove the natural oils and lanolin from the wool, is used.

During the soaking process, the water in the wash tub is constantly circulating with clean water running in and dirty water pumping out. The soaking process allows time for age-old dirt and contaminants to dissolve and separate from rug fibers.

After soaking, the rug is flushed and rinsed out. A flushing tool is massaged over the rug to flush contaminants out of the fibers. In the same stroke, the tool replaces the contaminated water with fresh clean water.

Rinsed, wet rugs are laid flat on screens and air dry; the screens allow climate controlled air to circulate on both the front and back. Dehumidifiers, heat and air circulating fans are used to enhance drying.

The fringe is then addressed and hand-washed. Chlorine bleach will never be used to lighten cotton fringe. Bleach will cause the warp ends to deteriorate over time. Normally a solution based on potassium bisulfate, which does not harm the cotton, is used. Cotton does tend to grey out over time, so it not always possible to get the fringe white and 'new' looking though it is clean.

During the final detailing process, the rug is dusted again with a dry air tool. This ensures that any stray lint or loose grit that may still be clinging to the rug is blown away. The rug is then reinspected and groomed with a brushing and vacuuming.

All this results in a superior wash. Not only is your rug cleaner, but it will smell better, look brighter, and last longer because it is free of abrasive particles. We're sure you'll appreciate the extra care your rugs get when they're washed with Little River Oriental Rugs!

Treatments
We offer additional services for your rug while it is being cleaned:

1) Odor Removal: Pet odors, from both oils they leave behind if they lay on your rug frequently, and eliminations, are a common problem. Odors and stains from pets are enzyme treated. There is no guarantee that stains or odor can be completely eliminated. The severity of the stain and the amount of time it has been there will play a role in how successful they will be. Urine often leaves a permanent stain - the pH will often shift the color of the dye, 'burning' the wool. Cat stains tend to be harder to remove than Dog stains. If you know that there is urine in your rug, and you opt for our regular wash because it was 'a while ago' or 'doesn't smell that bad', please be aware that rugs that are contaminated but not treated tend to 'bloom' in the wash once the water hits it, and the odor is activated - making your rug clean but now smellier when it gets back to you than when it came in. We're honest with our customers- if a rug comes in and you don't ask for odor removal, we'll let you know when we think it's probably a good idea to opt for the treatment. Rugs that are severely contaminated are subject to an additional fee. Our cleaner will call to discuss those rugs when they occur, and you'll be given a call with the details before it goes any further.

2) Live Moth Larvae: If you've got clothes moths, there's a good chance you've got a new generation just waiting to grow, hatch, mate and lay more eggs - and they're probably in your woolens: rugs, sweaters, blankets. Moths love to lay their eggs on wool rugs, and they especially love rugs in undisturbed places, and rugs that are old and/or dirty. If you see eggs (very, very tiny) and/or larvae (little, tiny white worm looking buggers), your rug will need special treatment to kill the living larvae/eggs before it is able to come in contact with the other rugs at the facility or be washed. If you have eggs/larvae, your rug needs to be contained in a trash bag or something similar when it comes to the shop and will stay that way til the cleaner receives it and can kill them. We would recommend that you also have Moth Repel done as there is a known issue in the house, which should also be addressed before any rugs are put back down. Please note that our cleaners have treated many, many rugs for moths but cannot guarantee that 100% of the eggs in an infested rug have been removed. In the case of moths, the problem is always greater than what one can see. You should also dispose of any padding used under an infested rug. Please note: Rugs with live larvae and/or eggs typically need to be held for two wash cycles (six weeks) to properly treat the infestation.

3) Moth Repel: If you have had a moth issue, or your rug is going to be stored after being cleaned, you will want to consider our zinc based Moth Repel treatment. After cleaning, the rug is sprayed front and back with a non-toxic to humans and pets solution that encapsulates the yarn and helps to prevent moths from reinfesting. The solution does not kill moths, it forces them to leave- it makes the wool unpleasant in taste. As it is not a poison, the moths should leave your rug alone, but will find another food source in the house, such as others rugs, your closet etc. There is no guarantee that additional moth damage will not occur; the treatment will wear off over time with use, and sometimes a moth will still lay its eggs on a repeled rug, bringing the infestation back. If you have a moth issue in your home, it should be addressed before you put rugs back down.

4) Scotch-guarding: Stain repellent treatment; also a temporary treatment as the solution will wear off the surface with time; high traffic areas will wear away sooner. As such, there is no guarantee that staining will not occur, as it is impossible to tell when the solution has worn away.

Pricing Table
Please use this table as a guideline.

We treat your rugs like they were our own.

	We take our responsibilities seriously when it comes to taking care of your investment. In addition to regular vacuuming, you will prolonge the life of your rug by performing regular maintenance as you would do for your vehicle. We recommend our full immersion hand-wash every 3 to 5 years, depending on the amount of traffic the rug gets. In addition, your rug should be rotated periodically to even out any wear patterns to the rug or the fringe. At Little River, your rugs will be meticulously hand-washed, satisfaction guaranteed. Odor removal (especially helpful when dog oils or urine are in the rug), a non-toxic mothproof treatment and scotch-guard applications are also available at the time of the wash. We offer free local (Concord) pick-up & delivery, and can wash all types of rugs: new, antique, hooked, flat-weaves, braided, tufted, machine-made, hand-knotted as well as all types of fibers: wool, cotton and synthetics. We can wash silk or rugs that are bleeders as well, but the costs are higher. Please note, the entire rug must be washed - it cannot be "spot cleaned" or odor removed in stained / specific areas only. You may call and schedule an appointment for pick-up at 225-5512; outside of Concord we charge $0.25 per mile, each direction, to cover our fuel expense. Please kindly note that your rug(s) should be readily available at the time of pick up - meaning rolled or folded and ready to go into the van. If you need to keep it layed out to show us areas for repair or stain removal, that's fine. If you have an unusually large or heavy/thick rug, please advise that when you call so a hand-cart can be brought. If you have live moth activity, please advise that so it can be bagged and not contaminate other pieces. Please also note we are a small shop - there is only one person coming to pick up the rug and not a team of movers; he does not move furniture or tv's, he does not bring rugs up or down the stairs. Wash Schedule Rugs are cleaned over a period that lasts approximately 3 weeks. If your rug comes to us the day or week we're picking up clean rugs/dropping off dirty rugs, you may be without your rug for nearly 6 weeks, so please use this schedule as a guideline of when we expect to make our next trip. To make the next wash cycle, please bring in or arrange for pickup by: Thursday, end of day (5 PM), February 16th. {No appointment is needed; we're here Tu - Sa: 10 - 5; we have a bus stop in front of the shop for QUICK drop offs and pick-ups} Process Our Full Immersion Hand-wash process is comprised of many steps. It starts with 'Dusting and Beating.' The rug is first turned upside down on a screen and beaten from the back to remove all dry dirt, dust, and debris. The rug is then turned face up to vacuum whatever has lodged at the tips of the pile. If the rug is a delicate antique or is in compromised condition, it will be secured firmly between two pieces of screen to prevent further loss of pile. Your rug will be cleaner of loose dirt and sand than it has ever been. Rugs are dusted until no more debris is ejected - often an taking hour or more! To make certain colors in the rug are fast, a 24 hour test for dye run is performed. If colors have the potential to run, the washing process is adjusted so that dye transfer will not occur. When washing obviously damaged or unstable ends, there is particular care given to these areas. Only after stabilizing fragile areas does the the actual full immersion hand-wash occur. The rug is immersed in water in a wash tub where it is agitated (or hand-brushed in the case of delicate antique rugs) using a natural soap. Both sides of the rug are agitated, working soap deep into the rug's fibers. A neutral, mild, pure solution which does not remove the natural oils and lanolin from the wool, is used. During the soaking process, the water in the wash tub is constantly circulating with clean water running in and dirty water pumping out. The soaking process allows time for age-old dirt and contaminants to dissolve and separate from rug fibers. After soaking, the rug is flushed and rinsed out. A flushing tool is massaged over the rug to flush contaminants out of the fibers. In the same stroke, the tool replaces the contaminated water with fresh clean water. Rinsed, wet rugs are laid flat on screens and air dry; the screens allow climate controlled air to circulate on both the front and back. Dehumidifiers, heat and air circulating fans are used to enhance drying. The fringe is then addressed and hand-washed. Chlorine bleach will never be used to lighten cotton fringe. Bleach will cause the warp ends to deteriorate over time. Normally a solution based on potassium bisulfate, which does not harm the cotton, is used. Cotton does tend to grey out over time, so it not always possible to get the fringe white and 'new' looking though it is clean. During the final detailing process, the rug is dusted again with a dry air tool. This ensures that any stray lint or loose grit that may still be clinging to the rug is blown away. The rug is then reinspected and groomed with a brushing and vacuuming. All this results in a superior wash. Not only is your rug cleaner, but it will smell better, look brighter, and last longer because it is free of abrasive particles. We're sure you'll appreciate the extra care your rugs get when they're washed with Little River Oriental Rugs! Treatments We offer additional services for your rug while it is being cleaned: 1) Odor Removal: Pet odors, from both oils they leave behind if they lay on your rug frequently, and eliminations, are a common problem. Odors and stains from pets are enzyme treated. There is no guarantee that stains or odor can be completely eliminated. The severity of the stain and the amount of time it has been there will play a role in how successful they will be. Urine often leaves a permanent stain - the pH will often shift the color of the dye, 'burning' the wool. Cat stains tend to be harder to remove than Dog stains. If you know that there is urine in your rug, and you opt for our regular wash because it was 'a while ago' or 'doesn't smell that bad', please be aware that rugs that are contaminated but not treated tend to 'bloom' in the wash once the water hits it, and the odor is activated - making your rug clean but now smellier when it gets back to you than when it came in. We're honest with our customers- if a rug comes in and you don't ask for odor removal, we'll let you know when we think it's probably a good idea to opt for the treatment. Rugs that are severely contaminated are subject to an additional fee. Our cleaner will call to discuss those rugs when they occur, and you'll be given a call with the details before it goes any further. 2) Live Moth Larvae: If you've got clothes moths, there's a good chance you've got a new generation just waiting to grow, hatch, mate and lay more eggs - and they're probably in your woolens: rugs, sweaters, blankets. Moths love to lay their eggs on wool rugs, and they especially love rugs in undisturbed places, and rugs that are old and/or dirty. If you see eggs (very, very tiny) and/or larvae (little, tiny white worm looking buggers), your rug will need special treatment to kill the living larvae/eggs before it is able to come in contact with the other rugs at the facility or be washed. If you have eggs/larvae, your rug needs to be contained in a trash bag or something similar when it comes to the shop and will stay that way til the cleaner receives it and can kill them. We would recommend that you also have Moth Repel done as there is a known issue in the house, which should also be addressed before any rugs are put back down. Please note that our cleaners have treated many, many rugs for moths but cannot guarantee that 100% of the eggs in an infested rug have been removed. In the case of moths, the problem is always greater than what one can see. You should also dispose of any padding used under an infested rug. Please note: Rugs with live larvae and/or eggs typically need to be held for two wash cycles (six weeks) to properly treat the infestation. 3) Moth Repel: If you have had a moth issue, or your rug is going to be stored after being cleaned, you will want to consider our zinc based Moth Repel treatment. After cleaning, the rug is sprayed front and back with a non-toxic to humans and pets solution that encapsulates the yarn and helps to prevent moths from reinfesting. The solution does not kill moths, it forces them to leave- it makes the wool unpleasant in taste. As it is not a poison, the moths should leave your rug alone, but will find another food source in the house, such as others rugs, your closet etc. There is no guarantee that additional moth damage will not occur; the treatment will wear off over time with use, and sometimes a moth will still lay its eggs on a repeled rug, bringing the infestation back. If you have a moth issue in your home, it should be addressed before you put rugs back down. 4) Scotch-guarding: Stain repellent treatment; also a temporary treatment as the solution will wear off the surface with time; high traffic areas will wear away sooner. As such, there is no guarantee that staining will not occur, as it is impossible to tell when the solution has worn away. Pricing Table Please use this table as a guideline. We treat your rugs like they were our own.
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